Myntra.com — incomplete product delivered - order no:[protected]-1214003

Address:

A-106, First Floor, Sector 61, Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,

Being a regular customer of Myntra, I had ordered a BIBA Kurta Set (ORDER NO:[protected]-1214003) and I received the product incomplete (the Plazzo and the Duppata were missing). I requested for an exchange of the product the same day itself saying that the dupatta and plazza is missing with the set. The next day the delivery guy declined to accept the exchange and asked me to lodge the complaint against the same.

The next day I talked to one of your official and he raise the complaint (Incident: IN[protected]) against the same and said that the update on the same will be provide you by 11/02/2020. On 11/02/2020 I received an email saying that the update on this complaint by 17/02/2020.
Also, on 11/02/2020 I received an email saying that the order was cancelled and a refund has been initiated against the same. Refer to the screenshot attached with this mail.
Today, I received an email saying that the claim has been declined for this order and no further action can be taken.

Being a loyal customers for many years with Myntra, what kind of service you guys are providing to your customer.
PS: Being one of the largest E-Commerce industry advice your official to be polite with the customers.
No satisfactory answers were given by them. It was a straight away NO for every question I asked.

Either I want the complete refund for the product or the product itself. Kindly take appropriate action on the same.