Myntra.com — Money refund and Return Product Lost by Myntra

Address:

Mumbai City, Maharashtra

This is with regard to return o[censored]CB shirt(order[protected]. Return was placed on 20th july and i got confirmation sms on 21st July from Delhivery that someone will pick up shirt. Shirt was picked up by courier guy and i was not given any slip and was told that sms confirmation would be sent. Till date there is no idea about the return order. I did not get sms and customer care also has no idea about it. he problem is that usually one gets a confirmation sms/ email that product return was successful. However, it has been 3 days and I have not got any confirmation. Also, courier person did not give any slip or confirmation receipt. Secondly, when I called next day I was surprised to hear from customer care executive that product return failed and they have generated a new return through myntra logistic. I explained to your executive that product was already picked up by Delhivery courier person then how can you say it has failed? Then i was told that same would be rectified. Today again i was surprised to see sms that return pickup was generated and myntra logistic person came to pick UCB shirt. He then said that if someone else came and picked up shirt then please confirm from Delhivery and Myntra otherwise return will not be processed. I again called your help line and explained to senior supervisor Mr. Ravi but again no action has been initiated. Could you please tell me when action would be taken??? Lastly one of my order had failed due to payment gateway error on your website last week due to which INR 2, 047 got debited from my account. However, till date reversal of money has not happened. I was assured by EOD today I would receive refund but in vain. I am really shocked this kind of serice from Myntra. I understan you had huge sale offer due to which there is a lot of consufion but this kind of system glitches are seriously not acceptable. Could you please provide resolution on both cases on urgent basis??