Myntra.com — monte carlo men black solid sweatshirt

Dear sir,

I would like to inform you that i have ordered monte carlo men black solid sweatshirt on myntra online shopping vide: order no:[protected]-3433701 on 14.03.2020 to be delivered to my friend at the following address.
Chandan singh, village badhaihata po dhatiwana dist gopalganj, thawe, mirganj – 841440, mobile no: [protected]
As per the web site it was supposed to be delivered by 25.03.2020. But i have received a message that it was successfully delivered to the above address on 21.03.2020. But to my surprise the item was not delivered to the person on whose name it was booked as he was out of station and scheduled to come to the address on 24.03.2020. After contacting myntra i got a message saying that it was delivered successfully and they have attached a snapshot of the receiver’s signature (Attached with this mail). You will also see to your surprise also that the attached signature was attributed to mr chandan singh's signature.
Upon follow up from myntra i have been getting messages every now and then that the issue will be addressed in next 48 hours / 24 hours and son on and will give you feed back. (Attached the mails correspondence with myntra).
Also i have made a parallel follow up with xpressbess vide complaint no:[protected]Myntra's logistics partner), i have been getting false promises on phone till last to last week that the item would delivered within next two days and so on. From last week onwards they have even stopped attending my calls.
Hence request you to kindly register my compliant against myntra to either refund my amount back to me or deliver the item immediately

Regards

Bodduna ramesh babu
[protected]@gmail.com