Myntra.com — no ownership is taken either by executive / escalation manager

Myntra.com — no ownership is taken either by executive / escalation manager

Y Y.Koteswarrao from Hyderabad, Telangana

Hi, i bought 2 products from myntra and it is were pathetic experience i never faced with other e-commerce vendors. Order no:[protected]-8878201 - while placing the order it showed by delivery date as 1-jan-2019 but after couple of days it is shown as 6-jan-2019, i reached out the executive but no response, no use of reaching out escalation team Was this information helpful? No (0) Yes (0)
Myntra.com customer support has been notified about the posted complaint. Jan 06, 2019 Updated by Y.Koteswarrao Later it is shown the date as 4-Jan, i waited till date but i have not received any message, late evening of 4-Jan i got message the order cancelled due to product Lost in transit, i immediately called by the escalation manager and raised the complete, he told me it will take 7-10 days to refund the amount, i cleared told them why should i wait these many days if there is no fault from my end, where as other vendors are giving immediatly with out any delay, he said we can't do anything and you need to wait 7-10 days, there is no one in myntra who takes the owner ship / accountability. Jan 06, 2019 Updated by Y.Koteswarrao When i speak with executive / escalation manager they told they will raised the couple of tickets and will send a mail but nothing is happen, even they don't maintain any track of conversion which is happen earlier.More over i told many times the call me back option is disable in website since is bought the product but till now no action.
3 Comments	Share
Submit Close

Related Myntra.com reviews

View all 9792 Myntra.com Reviews

Comments

Y.Koteswarrao

from Hyderabad, Telangana

I got a call from Myntra from one of the executive, he is not even read to listen my concern which i faced during these duration from the date i placed the order in myntra and he is not ready take the fault which is happen.
When we dial to customer Care the IVR voice says they upgraded the service system for quick response but which is not happening.
1. There is no quicker resolution / solution even though you reach escalation manager or next level.
2. Takes much time for any time of request.
3. No owner ship / accountability.
4. Team gives false information to customers.
5. Regarding to my order Escalation manager said they lost the product but i got call from executive today, he said they don't have the product in stock, not sure why they are giving 2 different versions.

I got fedup with myntra team and they process, they (Myntra team) are not eligible for rating.

avneez

from Kanth, Uttar Pradesh

I'm not getting any respond for my return pickup after 1 attempt has been failed because the agent didn't come. Also, no any responses from the help centre. Time is ruuning to be around 30 days. Atleast, I should any message ir email for further return pickup.