Myntra.com — Not happy with the Myntra Service - Need refund

Address:	560047
Website:	www.myntra.com

Team,

I am a regular Customer of Myntra. I have been purchasing from Myntra website/app from the past 2 years.

In recent days, their services are not up to the mark. To be honest, they frustrate the customers through their never-ending e-mails. I am wondering" Is it Myntra's service?".

Actually, I placed an order of two products (Daniel Klein, Celio shirt and Moda Rapido Jeans- worth of rs.6, 500 ) on May 12th, 2017. The products got delivered in next two days. It was the purchase for my Birthday. I really loved the products and placed the order.

Once it reached, I gave a try on watch. It was awesome!! I tried the Celio shirt - but it was so small and super tight on me. So, I put the product in the same package. Then, tried the black jeans which is super loose on me. I packed this one too. I was little disappointed that I did not get any new clothes to wear on my birthday.

In next few days, delivery guys picked the products from my home. I got a message "Order got cancelled" and it says "Quality check is failed for both the products". I literally had no option to use them since one was very tight and the other one was super loose. I have no clue what made the quality check fail.

From last one month, I have been dropping so many e-mails with the team, till date I did not get any reshipment/refund details. All their e-mails ONLY say that they can not accommodate any kind of exceptions and they can't refund my money back, instead they will send the unfit/stupid products which I can't even use.

My Questions to them/you:

1) Please suggest what should I do with the unfit products.
2) Why there was no proper communication on the reshipment details. They can update anything for the promo, but not giving an update to the Customers?
3) Why should I loose my money (approx. rs.3000) for the no-use products?

They called me once in a day without any prior notice during daytime( I have no idea who is calling while I sleep). But they dropped a mail saying that they tried many times to my number and I did not response. I would say, Quality is failed here!!

Till date, I was holding my patience with respect to their e-mails. Now, its time to register a complaint - Their service is not so good. I need my money back and no more e-mails from them. Let them call or better you call me to discuss.

My phone# [protected]

*Order number:[protected]-5092201(Moda Rapido Jans)
*Order number:[protected]-5859103 (Celio Shirt)

* Return number:[protected]Celio Green Linen Casual Shirt)
* Return number:[protected]Moda Rapido Men Ankle Length Slim Tapered Fit Black Knee Slit Jeans)

Please help me out to get my money back from that team. I do not want their re-shipment products. Its not just 100/500 bucks!! A total of 3000 rupees, I had paid from my pocket for no use.!!

I am unable to attach the documents for your reference. Giving a reference link that would give you the entire e-mail conversations:

https://mail.google.com/mail/u/0/?ui=2&ik=61d97b2dfb&jsver=VO_5giruLes.en.&view=pt&search=inbox&th=...⇄

Let me know if you can not take necessary actions by making them to give my money back, Please revert back quickly.

Thanks,
Santhosh(Sandy)