Myntra.com — Not refunding my money

Address:560067
Website:www.myntra.com

I had made two purchases via online transaction. Which were of Rs. 477.38/- and Rs. 606/-. Later, I cancled the transaction. On 23rd of February, the online shopping company said that it has generated my refund which will be credited to my account in 7-10 days. And I waited for 10 days. But the refunds were not credited. Then on 9th of March, I called on the customer care number of Myntra.com, that is +91 [protected], but all they said that they wanted mini statement to check if the money has really not been credited. I sent the scanned copy of my account's mini statement. It was a solid proof that my money has not been credited. But then they asked for bank statement. I sent that as well. With the stamp and signature of Bank's Sr. Branch Manager. Again, they demanded for a new proof. Whenever I am providing them their proof, they extend their demand for a new one. They clearly don't want to refund my money. They said that money has been credited on 23rd of February and the reference numbers they provided me are:-
Amount- Rs. -477.38 – Bank reference number is[protected]
Amount- Rs. -606.00 – Bank reference number is –[protected].
And they told me to ask my bank if the money was transferred or not. And they demanded me the proof to check the same. And I provided them the mini statement, bank statement. And still they are not refunding my money.
Are those not enough to show that the money has not been credited to my account? They are only mental harassing me. It has been 17 days and they have not credited my money till now. How can someone rely on online transaction and online shopping? I just want my money back.
I request you to kindly process my complain, and take immediate action on this.
Thank you for this.
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    Survey No.17/9-B, Maruthi Chambers, Ground & 1st Floor, Annexe, Roopena Agrahara, Bommanahalli, Bommanahalli, Karnataka, India - 560068
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