Myntra.com — order not delivered by myntra

Address:	400072
Website:	www.myntra.com

I had recently ordered some 18 odd items to the tune of 13K INR during the recent Myntra EORS sale last month. All the items got delivered promptly except 3. These 3 items were marked delivered by the delivery executive on 28-June despite him not handing it over to us. His response when we called him was that he had come to our home but since we were not in, he couldn't give the parcel but he marked it as delivered for his effort.

He said he would give the 3 items the next day and we were fine with that. Finally, the items were delivered after 3 days on 30the June and he only had 2 of the 3 items. He said he will find the 3rd item and give it to us by Tuesday and not to complain to Myntra because he would lose his job.

We agreed to that, but by Tuesday 3d July, he stopped even picking our calls so we lost all hope and we finally called up your customer care to complain. Imagine our surprise when the customer care tells us we signed for the delivery! And they sent us a copy of the POD signature which was nothing like mine I responded to that and provided a copy of my signature for their reference on 5th July.

After that, they have been asking for 48 hrs to resolve the issue to no avail. In between someone from the Mumbai, the delivery team keeps calling to ask if I have received the parcel and when I say I haven't he asks for 48 more hours and then cuts the call.

In between all this, I think I have sent some 3 chasers with no result. The missing item is only 350 INR but I believe the principle is more important. I feel like I have been cheated out of a product and no one in Myntra seems to care about this or is clueless as to what can be done.

The complete apathy or indifference that is being exhibited by the company is what is stunning. They are online and not a physical store so they know that a consumer cannot catch hold of them. So it is almost arrogant the way that they are brushing off the complaints.

I would urge everyone not to trust an online retailer like Myntra. They attract you with ads that talk about easy returns and refunds but the ground reality is that they don't even deliver your products and scam you out of your money. I, unfortunately, had to learn the hard way.

Your Sincerely,
Jeet Cherian