Myntra.com — payment deducted but order was not placed

Hi,

I tried placing an order on myntra app on jan 22, 2019 for two dresses from stalkbuylove amounting inr 1627 but the order was not placed and the payment got deducted from my standard charted bank credit card.

I have checked it from my bank's end and they have quoted that the amount was paid to the merchant and is not yet refunded. They have shared the reference transaction number as [protected].
I have been calling myntra almost everyday and have also shared the transaction details as shared by the bank plus the bank's statement still there is no response from their end.

Please help me on this issue.

Name : divya kapoor
Contact @ [protected], [protected]