Myntra.com — Poor service reg-

I have order one adidas shoes bearing order no[protected]-5860201 dated 21st june 2020 at the time of discount. I have also paid the amount at the time of order. But it is quite unfortunate to say myntra has cancel item as the item is lost. After approx one month. It very horrible that when i have called their customer care they fails to give a justified answer in which my money has been credited to them approx one month. It is very unfortunate to provide such type service. If the item is lost then it your duty to another same item to the customer at the same price.