Myntra.com — product undelivered, but myntra.com claims it was delivered - poor customer service and system

Address:600100
Website:www.myntra.com

I have placed an order on 29th december[protected]-[protected] kurtis) and when i checked for the status on 8th jan, it was showing the product has been delivered on 5th jan but we havent received the product. I have raised the complaint on the same day and i keep on following everyday but i havent received any resolution. I tried to contact the delivery guy number several times which myntra has shared via sms but he didnt answer and after that he blocked our number.

I also have few items to be returned for which the same delivery guy is assigned for return pickup. I thought i can atleast ask him that time. But he cleverly cancelled our return saying he is not able to reach us. I have raised a complaint for this as well but so far nothing happend.

On jan 11th, i lost hope and i asked the customer care person to coonect to his supervisor. His name was abhisek. He assured me that he is escalating and defenetiely we get a resolution within 72 hours. Then when i again called them on 14th jan they said tomorrow they will give a resolution. Finally i gave a final call on 16th jan, where i spoke with one of the supervisor named ayush and he says the complaint has been closed saying the product has been delivered. I tried to explain him that the complaint i have raised itself for we not received the product but he keeps on repeating the same thing saying like you have to wait for another 48 hours for the new compliant.

I have totally been waiting for 9 days and i received nothing from myntra. Its totally waste of time calling their customer care everyday.

Now i have lost the money and i haven't received the product too. Please help in resolving this issue. I have the voice recording of all the calls i made since 8th jan and i can provide any more information needed for the same.

Complaint reference numbers:

In[protected] - 8th jan
In[protected] - 9th jan
In[protected] - 11th jan abhisek escaleted this
In[protected] - 15th jan
In[protected] - 16th jan
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