Myntra.com — received empty package without product inside

Address:

Kolkata, West Bengal

I have ordered an earring of rs 369.77 from this site and paid through debit card online. The product was supposed to be delivered on 17th sept, 2019 along with one other product. But this package came on 18th sept, 2019 whereas the other product came early. The product was received by security of my building and when I opened the untempered pack I found only a yellow rubber band inside th box. The product was missing though the package was intact and untempered. When I called the customer service the same day, they took my complain and after 2 days they sent an e-mail that my complain had been declined saying there was no fault from their side. At the end i didnot got my product and loose my money too. When i called the customer care back, they simply refused to recheck the whole process from order packaging to delivery. The invoice no of the product was [protected] and order no was[protected]-3068703. Please look into the matter and do the needful.