Myntra.com — refund amount declined

Address:

No 60, 1A Main, Ashwathnagar ( Dollars Colony), RMV 2nd Stage, 560094

The shopping experience was rubbish. I bought a saree and the quality was bad. After returning the saree in the same condition as it was, after speaking to customer care, they asked to return it. After returning amount was declined stating artical mismatch. Calling customer care again, the customer care executive was rude and used shabby language. He didn't listen to our complaints and kept saying payment is declined. They haven't considered mismatch from delivery partner and straight out blamed the customer. Not even trying to dig deeper and listening to us even after calling multiple times. The whole experience has been harrowing and disturbing. It's been a month and the company has taken no heed into checking the status of the saree and are not initiating the refund.