Myntra.com — refund not initiate

Address:

Satara, Maharashtra, 415002

My name is sanjukta, i had bought bra from myntra on 27th december 2018. Amount:502.95, register mob:[protected]. Order no:[protected]-8625903. I had puchased pretty cat black lace non - wire non padded bralette bra. But i had receive wrong product. I got a use spagetty. So i put a return request to product and returned it. When i put a return for the product i have mention i got a wrong used product receive. But when i called you here for refund then myntra told me if you had got a wrong product then you are not already compliant, so you will not get your refund. How do i know that i have to raise complain by calling you here when wrong product deliver. Initiate my refund and i want my refund back. Myntra is not refunding me back. Please refund my money. Because i got wrong product and i have already return it so please refund my money. I have a full video when i unpack the box.
I have alredy return ur product so please initiate my refund. Check screenshot return slip. Product pick up so please update and refund initiate.