[Resolved] Myntra.com — Refusing to exchange/return a wrong product. | |||
We ordered a women kurta set. When delivered, the kurta was top size (i.e. too short, isn't long as a kurta). We put that product on exchange as a defective product with written comment that "kurta was top size, isn't look like a kurta". Delivery boy refused to exchange a product as myntra did not approved for the exchange. Then i called to customer care number, they assured that product will get exchange within a week, but there was response. After 2 weeks till now, i called 4 to 5 times, but they making excuses for not to exchanging and returning of products. When i called recently they directly refused by exchanging a product, i aaked to return my product, they deny directly that they cannot exchange and return the product. Was this information helpful? | |||
Aug 16, 2020 Complaint marked as Resolved when i registered exchange of a product at first time, then delivery boy came with the exchange product to replace it but he denied to exchange and said "we didn't get any approval of a wrong product from myntra".
Then he said to call at customer care center of myntra. i called at first time the assured that product will get exchange within 1 week. but there was no response from myntra. i waited for 15 days for any response. i called 2 times, thet again assured and taken my complaint, and assured that product will get exchanged. last time when i called he said "date or return/exchange of product is passed and cannot exchange/return my product.".
there is no mail from myntra for the same.
i had conversation for my complaint at +91 120-4636300 Myntra.com customer support has been notified about the posted complaint. | |||
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Is it expected to receive the same foot shoe and they are not returning it and close my complaint and not even calling me as I can’t connect with them
They sent me defective product and refuse to take back