Myntra.com — regarding refund

Hi team,
I have raised concern multiple times for same query but not getting the relevant reply so raising complain on this forum. I have return one product "crocs boys navy blue" and amount was "rs. 1476" and return no is :- [protected].
I got the mail on 1st feb saying refund is issued but still it is not reflecting in my bank account and want to know refund reference number to get in touch with bank which is not provided as well. From 1st feb, myntra is giving irrelevant reply on my complains and close the same. Request you help me with the kids.
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Myntra.com customer support has been notified about the posted complaint.
Feb 14, 2020
Updated by Bhavika Singhal
Request to help me with the same*
Feb 21, 2020
Updated by Bhavika Singhal
Myntra is still not providing the resolution plz suggest how to get my refund because they say already refund initiated on 1 Feb but not providing bank reference number and according to bank no refund is received from Myntra.
Complaint comments 

Comments

I didn’t receive any refund for the product I returned (Nike flip flops). Yet the app shows that the refund was already processed on 30th jan. I din’t receive any credit on that account. It was a card paid transaction.
I had ordered an eego Italy shoes, it received it defective and already used but the delivery boy didn't exchange it saying it is dirty but i didn't wear it .. look into the matter ASAP

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