Myntra.com — Regarding wrong charges in my account

Address:	110057
Website:	myntra.com

I have a account with [protected]@gmail.com.Today I have noticed they have add 149 delivery charge for each item.I used to think it's for everyone but when I saw the same item in someone's else account then there were no delivery changes. I have called customer care then they told me it's because I have returned more item then purchased which I knew was not true. Then he transferred my call to ibrahim Malik who said the same. Then i asked them to give details then they said we dont have any.Then I said I saw people around me returning things everyday still they have free delivery then he said we don't care about others we are talking about you. This is the way your customer care talk. In your advertisement you promote free returns but when people do then you add 149 to each item so that's your strategy. But as I knew it I never returned anything until there a size issue so I checked in my account. Till today I have purchased 40 items and returned 8 so i dont think it too much from my prospective.If this is too much then remove that returns option. why you always promote free returns. This case should be applicable to everyone but i dont think so as i see people returning every time still they have free delivery. I always bought things worth rupees 9k or similar from your sale and in return I m getting this humiliating behavior. It's very easy to create a new account but still I m easing the issue because I know I am not wrong. I can tell u many names who return almost everyday then why u did this to me. I never expected this from you. Just because of this delivery charges I started buying from Jabong and I never realized it's just for me only. Look at my account and see the status of return and please compare with others too. I am so disappointed with you. I was a loyal customer but in return you gave this reward to me.