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Myntra.com — rejecting return/refund for order with missing items

Order id: 114644657895483725101
Delivery date: 23 july 2020
Order item: "anouk women mustard yellow & green printed fusion kurta with trousers"

It is a 3-piece set (Kurta, trouser and shrug). Only the shrug and trousers were received. Kurta is missing. No tag, no bill received.

The transparent package inside the myntra package was torn and tampered with and was attempted to repair using a cell tape.

Same thing happened the very next day with another myntra order (Same brand: anouk kurta, trouser set) at the same address.

Rather than investigating the case as to why back-to-back two such incidents occurred, myntra customer care cell have closed the case without resolving it. From the past 20 days, i have been repeatedly calling them and finally they have rejected my claim saying that it was intact when it was shipped.

I demand a full refund or a new fresh order with all 3-pieces, tag and bill intact immediately.

rejecting return/refund for order with missing items
rejecting return/refund for order with missing items
rejecting return/refund for order with missing items
rejecting return/refund for order with missing items
rejecting return/refund for order with missing items

Complaint Status


[Aug 11, 2020] Myntra.com customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

This same thing happened with me also. I had ordered an HRX T-shirt and received a bed sheet instead with no tag and transparent plastic in a torn cardboard box wrapped with some tape. It took me more than a month of continuous email and call. But they said the same thing as in your case. After 1 month I had contacted the delivery person and he told me that there is another parcel with them. So he came and took the bed sheet and gave me my Tshirt. This was my and my known one's last order from Myntra. I can't invest so much time in Myntra. It took me over a month and a half to get the right product. And the funny thing is after doing all this Myntra is sending me a mail stating that my account has high return request. So I won't get some benefits of free delivery and all. They should have investigated properly. Its was their mistake for sending me the wrong product. Anyways try to contact the same delivery partner of Myntra. May be they can fix this issue.

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    Customer satisfaction rating
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    Myntra.com Phone
    +91 80 4354 1999
    Myntra.com Address
    Survey No.17/9-B, Maruthi Chambers, Ground & 1st Floor, Annexe, Roopena Agrahara, Bommanahalli, Bommanahalli, Karnataka, India - 560068