Myntra.com — return of zaveri pearls set

Address:

700020

I placed my order for a zaveri pearls set and received it on march 6th. However, when i opened the pack the third string was loose and all the pearls were lying in the packet. I placed an exchange order immediately. The ekart delivery boy came on march 18th, examined my product like i was a criminal and said it cant be exchanged. Then he handed over the phn so that i can talk to a myntra ex. He said i have to file a complain and will get mail within 72 hrs. I got the mail now (19th march) and it is saying that return request cancelled!! What the hell is this!! Cheaters. Sending faulty products and then also not exchanging.