[Resolved]  Myntra.com — return request of my shoes

I bought a pair of red tape shoes from myntra of worth INR 1600 on 4th of august 2018 and had a issue with the size, then I have requested a exchange on 4th of august 2018, my exchange was not processed successfully.

Then I logded a complaint by calling CUSTOMER CARE about my order, they guaranteed me of exchanging my item within three working days but again it did not happen.

After 10 days that is on 14 august 2018 the exchange request get expired and then I requested a return through myntra app.
After 4-5 days when no one came to pick it up neither any sms I received regarding the pickup then I again called CUSTOMER CARE service and reported about the incident they told me that pickup time is atmost 10 days you have to wait atleast upto 24 august 2018.

Again on 24 august 2018 no one came to pick the item I again called CUSTOMER CARE service regarding the issue they told me wait for 3 working days and gave me the guarantee that the item will be picked up.

Again after 3 working days I called myntra about this and told them to transfer my CALL TO thier seniors, they told me that seniors are busy so they hace scheduled a call from thier side for tomorrow 10:00-10:30 AM, also the call never came.

Now I am tired of this ### myntra service, thier service runs on luck, whoever gets a vood service is dependent on their luck they never come back to you for resolving your problem.

Thats why this kind of startups fails, delivering poor customer service.

Don't trust online shopping !!

Myntra will sink soon, as I see here their customer satisfaction rate is only 3%.