Myntra.com — shipped different product

I had ordered lakme lip crayon berry red 01 and recieved lakme lip crayon red stop 02. There is no option of exchange. I want berry red.in case you fail to get it exchanged, you loose a customer because this is not enertained you cannot send anything you want. Exchange the product right way or i ll have to report to higher authorities.
Order no :[protected]-6984401