[Resolved]  Myntra.com — the product is missing and myntra said that product has been delivered

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[resolved] myntra.com — product undelivered, but myntra.com claims it was delivered

7 reviews
Bharath144
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On the 11th of july, i placed an order for a pair of 'adidas men black alcor 1.0 running shoes' on www.myntra.com, the order number was[protected]. I paid using my credit card online.

After the payment was successful, i was informed that the product would be delivered by the 20th of july. I didn't receive any updates after that.

On the 18th of july at 10:45 pm in the night i received a message on my phone saying the product was delivered. I had chosen my office address as the delivery address. The mail room in my office doesn't accept deliveries after 5.00 pm, it is impossible that the item was delivered at that time and i didn't receive a call the whole day from myntra asking me to pick up the product.

The next day i inquired in my office mail room about any packages i may have received and i was informed that nothing had been delivered in my name.

I then called up myntra customer care at the number listed in their website to find out where the product was, the person who answered the call had the same information that i was able to see on their website, that it was delivered to me the previous night.

I questioned their information and asked to find out the details of the delivery, the person on the phone raised a complaint against their logistics team and gave me a complaint number. I was asked to wait for 2 working days (I spoke to them on tuesday).

On friday, i called the customer care again and asked the details of the complaint i had raised. Surprisingly, they didn't have any information on that yet. I was asked to wait for the weekend to get over and then i would get the information on email.

I waited for 4 days and i received nothing from myntra. When i contacted again, i was shocked to find out that my complaint number was invalid, also the executive who answered the call hinted at me having received the product and creating a complaint for no reason. I had to argue back with that person and demanded to speak to his supervisor, to which he conveniently answered that he will arrange a callback, but i received no such calls from myntra. I insisted and another complaint was raised and after 3 days i receive a mail from myntra today and this is what the content of the mail is:

This email is in regards to your concern related to the missing product in your order number 109762554932475361601.

After conducting a thorough investigation and review of your missing item (S) claim, we have found that the product (S) were dispatched from our warehouse in a properly sealed package. We have also received a confirmation from our logistics team that the package was delivered in sealed and pristine condition to the same address as updated while placing the order.

We regret to inform you that the claim stands declined and thus we would not be inclined to look at the same anymore.
Regards
Myntra
India's largest online fashion store