[Resolved]  Myntra.com — used cheap dirty beltless foul smelling product delivered by myntra

Address:

Kolkata, West Bengal, 700064

My order no.:[protected]-6574301 priced rs.1958. On 11th february, i was delivered this athena red hooded trench coat. The item which was delivered was used, dirty, torn, beltless, foul smelling. I instantly raised exchange request through app highlighting the above mentioned negative details regarding coat to the seller. On 11th february i received a confirmation from seller that he has approved exchange. He shipped that new parcel on 14th february. On sunday 17th february as the courier person biswajit came for pick up he denied to do that saying he has not received an email confirmation from myntra to pick up dirty garment & deliver the fresh exchange parcel to me. He has kept that parcel delivery on hold & myntra is also not cooperating. I am continuously contacting them but they are not replying properly. I had complained at myntra facebook too. At that time also they gave fake assurance that they will look into this matter but which they never did. The seller supported my cause but myntra is intentionally not delivering my parcel sent by seller.