Myntra.com — worst experience with myntra

Hello everyone,

Greetings for the day!!

I am writing this email to share my experience, sorry, worst experience with myntra.

I ordered carlton london men navy blue sneakers (Size 9 | qty: 1) on 12th march 2018 and order number for the same is[protected]-3166503. I got the delivery on 13th march 2018 and found that product was not good in quality so i raised the exchanged request on 14th march 2018 and order number for the same is[protected]-2578603.

I got the delivery of an exchange order[protected]-2578603 on 15th march 2018 and when i opened the packet, i found that myntra has now delivered the wrong color. Instead of navy blue, i got the grey color shoe. I right away called the customer care and register my complaint and they assured me that this time i will be getting the correct product.

Incident:[protected] and[protected] were raised on 15th march describing the issue and explaining what i ordered and what i want and what myntra has delivered incorrectly.

Today, 16th march 2018, i got the delivery against the second exchange order[protected]-3879203 and again i got the grey color shoe instead of navy blue. What the hell myntra is doing here?? Can someone explain this??

I again called on customer care and again explained the issue and they again taken the request for exchange (Order no.[protected]-3749603). But can someone explain why myntra is not able to deliver the correct product in one go?? Not even second time?? Not even third time??

Today, customer service team has denied my request for the express delivery as i requested them to raise the issue and get the correct product deliver to me by today eod but they denied and on the other hand while placing new order myntra provides express delivery option but not to the customer to whom myntra is delivering wrong product again and again.

In today's world customer experience is one of the prime key for successful businesses and i will make sure to share my experience with each and everyone via speaking personally and via social media because i don't want my near dear ones to experience such worst service.

Thank you for such a wonderful customer experience, sorry, worst experience with myntra.

Vikas sharma