MyTVS — Bad service

Address:

NEW PERUNGALATHUR, CHENNAI.

I have given my vehicle for service @ My TVS Guidy yesterday/04.03.2023.

First time I have given service outside TATA. Based on assurance from Ms.Divya ([protected]), i opted for giving service @My TVS, Guindy with lots of expectation.

But i had horrible experience. Read below for more specific problem faced by me.

1. Amt informed is Rs.3500.00 but was charged Rs.3995.00. Reason given for extra charge is FOR USE OF CLEANING MATERIALs.

2. Vehicle h/o @ 11.20am but take up for job only after 2pm.

3. Even though I was there present I was not updated about progress in service.

4. When I asked status @ 5.45 car only then only vehicle was taken for washing.

5. I had informed your technicians that there was prompt for high temperature while driving. But still the problem existing. Very serious issue. I requested to look into this problem specifically. But unfortunately your officials did not care about it.

6. I specifically requested your technicians that I want ENGINE OIL change to be done in my presence. Even though I was physically present no body cared to call me.

7. Initially I was asked Rs.4999.00 and after my argument they revised the bill to Rs.3995.00.

8. No receipt and details of the job done was given to me.

9. 1st floor where I was waiting AC was not switched on and no fan was available. Suffeted for 5/6 hours in suffocation.

10. Distance to travel km at the time of handing over was 59kms and while taking over the vehicle it was 37 kms. How come drastic reduction in fuel level? i do not understand.

I Informed all of you that first time I am opting for service outside TATA Authorised centre. Even after this I faced Very poor customer service.

My total time wasted for the whole day .

AND

I may not be able to go for even short drive as I still get prompt/ indicator of high temperature warning.

If it only for car washing and/or oil change I can get it done from experience person nearby my home.

Why i should come to MY TVS ?

Can i get JUSTICE from My (sorry) Your TVS :(

sincerely,

- sridhar bs
[protected]