[Resolved] Naaptol — Delivering defect sewing machine

Ashwini Bhat

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I ordered Mini Silai sewing machine for Rs 1999/- plus delivery charges 399/- through Naaptol online shopping. From the day of delivery it is not working properly. The thread from the bobbin is not picked by the needle. how many times I contacted Naaptol everytime they will suggest somethings to do but that also wont work. I raised concern in Naaptol also and till now they have not resolved. I wasted total of 2398/- Rs. They are not ready to re-imburse the amount or exchange the product. Atleast they can send some person in order to check whether the device is working properly or not. I am very much dissatisfied with this service. Recently i wrote a review about the product in Naaptol and they didn't publish that review itself. They will just publish the reviews which are in favor of them.

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Complaint marked as Resolved

Naaptol company took back the defect sewing machine through courier and they refunded the full amount. They contacted me over phone and here is the number: +91 9223446148

Naaptol Online Shopping customer support has been notified about the posted complaint.

May 09, 2014

Updated by Ashwini Bhat Thank you consumer compliants forum. The naaptol people took back the defect sewing machine and they initiated refund and I got my full amount back. Thank you for resolving the compliant. I also thank you Naaptol for atleast they took care of the concern about the customer and refunded the amount. I suggest Naaptol to deliver proper, defectfree goods in future.

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Comments

harishgangadharanpillay

I ordered Mini Silai sewing machine for through Naaptol online shopping. From the day of delivery it is not working properly. The thread from the bobbin is not picked by the needle. many times I contacted Naaptol and everytime they will suggest something to do but that also wont work. Atleast they can send some person in order to check whether the device is working properly or not. I am very much dissatisfied with their services and want to return back the product.