[Resolved] Naaptol — master 5l cooker + 3l cooker with idli stand

Abhitesh singh

from Mumbai, Maharashtra

Address:	Vill= Mirzapur, P.O.= Ramgadha, City=Chhapra, State= Bihar, Saran, Bihar, 841202
Website:	Naptol

Naptol fraud to me as i had ordered an cooker 5l with 3l cooker and 3 l cooker was missing and also the 5 l cooker is 2 l cooker in reality and idli stand is missing. When i asked for refund they started making excuses and also threatened me. I'm gonna file a fir against naptol tomorrow in patna. I'm completely lost and nobody is helping me so last thing to go in court, indeed and my uncle is advocate in high court so i may not get difficulty.
Email - [protected]@gmail.com

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May 5, 2019

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no. 57215303 and as per conversation had today, we are hereby processing refund through NEFT.

Kindly follow the below mention steps for free pick-up:

1. Please pack the complete product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 2-3 working days.

3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.

It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall process for refund.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol