[Resolved] Naaptol Online Shopping — chapati maker not working | |||
Dear team, I have ordered kichen queen chapati maker on dated 2th dec 18 bearing order no.[protected]. I received it on dated 7th december 2018. When my wife trying to operate, auto connect was not working, as well as body was extremely hot. My wife faced an accident and her hand scene was burnt. Under above line as explained it would be very much appreciated if you kindly arrange the return of chapati maker and refund my money. I have already complaint to your customer care no.in 8th of december 2018. Before i order this metirial i have asked return policy and customer care person confirmed that if the metirial is not good or any technical issues then they arrange the return. Now they are ignoring. Need your assistance. Was this information helpful? | |||
Jan 13, 2019 Complaint marked as Resolved Naaptol Online Shopping customer support has been notified about the posted complaint. Verified Support Dec 13, 2018 Naaptol Online Shopping Customer Care's response Dear Customer, We regret for the inconvenience caused to you. With reference to your complaint for order no. 53913809, we are hereby processing refund through NEFT. Kindly follow the below mention steps for free pick-up: 1. Please pack the complete product in travel worthy packaging. 2. Delhivery courier boy will come to pick the product at your door step within 2-3 working days. 3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done. It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall action further. Meanwhile, we would request you to share the Bank A/c details of “SOMNATH CHAKRABATI” at [protected]@naaptol.com so that we can process your refund accordingly. Awaiting your earliest revert and be rest assured of a complete resolution from our end. We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services. @Team Naaptol | |||
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I have ordered for 5 set of T-Shirts in naaptol but at the time of order on phone call they have not informed that if any defective i have to return with in 48 hours. So i have received product on 3.12.2018 and given request on 6.12.2018. now they are denying to replace the defective product. Please help me
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