[Resolved]  Naaptol Online Shopping — drill machine.

Address:Kottayam, Kerala, 686632
Website:naptol.com

Sirs,
This has reference to Order No.53553580 dated 21-11-18 and Invoice No.741L[protected] dated 21-11-18. I have received the captioned drill machine with Screw driver set (Combo) today by COD. But to my surprise, I find the drill machine is a used, second hand product and NOT a BRAND NEW one as shown in the TV channel during your Demo. Also some of drill bits in the screw driver box are fully or partially corroded and are beyond any use.
It amounts to cheating the customer for which you are answerable and therefore I request you to kindly replace the product OR refund the amount paid by me. If you send a BRAND new one and take back the old one supplied to me, I shall be agreeable to resolve the coplaint.
Few photos are attached for your ready reference.

Narayanan Namboothiri
Athira (H),
Hospital Jn,
Kanakkary,
Kottayam,
Kerala - 686632.
+7 photos
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Jan 3, 2019
Complaint marked as Resolved 
Naaptol Online Shopping customer support has been notified about the posted complaint.
Verified Support
Dec 02, 2018
Naaptol Online Shopping Customer Care's response
Dear Customer,

We regret for the inconvenience caused to you.

With reference to your complaint for order no[protected], we are hereby arranging the reverse pickup for replacement.

Kindly follow the below mention steps for free pick-up:

1. Please pack the complete product in travel worthy packaging.

2. Delhivery courier boy will come to pick the product at your door step within 2-3 working days.

3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done.

It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall action further.

We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services.

@Team Naaptol
Complaint comments 

Comments

Ye kambal ache nahi h in me see hawa bilkul nhi rukta hai
Chirag Boylla's reply, Dec 2, 2018
Ise me see bilkul hawa nahi rukti hai

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