Naaptol Online Shopping — low quality product delivered on payment of cash

Address:

Khordha, Odisha

I made order to Naptool vide order no.12998901 and got product item no.id.9772 on payment of cash Rs.1298/ on 11th Feb and on opening of the packet, I found that the product was very poor quality and was not worth of its price. Just after one hour of receipt of the packet, I made complain for reverse back of the product and to refund my cash back over telephone to the company. I was assured for immediate action but there was no respond .On my repeated telephonic requests, the company provided me the phone number of one Aramex courier with A/C no.50614601 and pick up no.G 147143 on 14 th Feb and advised me to contact the courier service for reverse pick up. From 14 th Feb I was repeatedly contacting the courier service in no.[protected] and forb the last ten days there was no response either from company or the courier service. From the invoice of the product it was seen that the vendor was the local one and hardly it may take some minutes to collect the parcel but regret to note the long silence over the matter. Pray and solicit an early and positive action in the matter.