[Resolved] Naaptol Online Shopping — non delivery of purchased goods | |||
I purchased "royal home ultimate sofa cum bed color: blue" (Order id[protected] from naaptol.com online shopping (Tna marketing) for inr3999 prepaid on 10th december 2017 with an expected delivery date of 18th december 2017. (Attached). The company neither acknowledged payment or confirmation of order by sms or mail (Even though this is a fully prepaid order) No calls have been received from 18th december to 23rd december about the delivery of the product. On 23rd december, when i contacted the contact centre (3 times), the service agents (Amit and ashraf) were only parroting that the product will be delivered before 1st january 2017. First, they are irresponsible for not acknowledging payment and booking my order for pre-paid order, then not calling me on the provided expected delivery date and telling me that the product will be delivered before 1st january as if it is routine to delivery they can and that they are doing a favour by selling their goods to me and that i should be glad to be provided the product, even if for payment. Due to horrible deficiency of service, i demand that the company pay me compensation of 10000 plus rent of my house 12000 (Where i could not sleep due to non availability of sofa cum bed) and another 25000 for the harassment by the company representatives during calls and cost of an entire day of follow ups and arguments with them on mobile 22500 Was this information helpful? | |||
Jan 30, 2018 Complaint marked as Resolved Naaptol Online Shopping customer support has been notified about the posted complaint. Verified Support Dec 26, 2017 Naaptol Online Shopping Customer Care's response We regret for the inconvenience caused to you.Request you to kindly write back to us with the order id and your register contact details so that we can retrieve your details and respond to your query. Share your details from the following: • Registered Order no (08 digit) • Received Complaint no • Registered Contact Details • Registered E-Mail ID Awaiting your earliest revert and be rest assured of a complete resolution from our end. - Team Naaptol | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
58%
Complaints
2335
Pending
0
Resolved
1285
+91 92 2353 7000
+91 14 1402 4376
Number 11, Conopus, Kabra Galaxy Star-I CHS, Brahmand, Azad Nagar, Thane, Maharashtra, India - 400607
2. No complaint number received. Complaint lodged on FOUR occasions with Amit, Ashraf, Ved and Prateek. Prateek also gave a cancellation request number 29876630 on 25122017
3. I lodged a request for cancellation of the order. My request number is:29876423 on 25 Dec 2017. Please cancel my order and refund my payment of INR 3999
4. Mobile number[protected]
5 Email-id: [protected]@gmail.com