[Resolved] Naaptol Online Shopping — Not Delivered my product neither they gave me refund back

skar79

from Bhubaneswar, Odisha

Mar 12, 2022

Address:

Gurgaon

Product Name :Pick Any 1 Stylish Night Suit by Vrindam Creations (1NS1)
Track your order at http://nptl.in/tr/o/PMDkyNjI3GNjUxVA==H

I have ordered a product which was defective, upon complaining they gave a cash voucher of Rs.500 and said to utilize the same to order some thing else and will adjust Rs.500 in the same. I order a new product on which Rs.500 got adjusted and i was supposed to pay Rs.200/- at the time of delivery. I received a message of the product got dispatch on 23rd Jan'22. But till today i have not got any product. Every time they say that they have booked but it is getting cancelled because of non delivery area.
Every time they are booking and cancelling the same.
I asked for refund the money into my bank.. which even they are not responding to. Kindly help me out I have attached the order details and conservation on WhatsApp by customer care.

+2 photos

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Apr 15, 2022

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2022

Naaptol Online Shopping Customer Care's response Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol

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Comments

skar79

from Bhubaneswar, Odisha

Mar 26, 2022

Dear Concern,
I have not received any resolution nor my cash refund on the same, it seems that they don't even bother to revert to any compliant to consumer forums even.
please contact me on [protected] for further updates