[Resolved] Naaptol Online Shopping — not proper response from your executive

CA Mukesh Ruwatia

from Jammu, Jammu and Kashmir

Address:

Ramniwas Ruwatia, shri ram ind. salasar road, didwana-341303, Nagaur, Rajasthan, 341303

I have purchased a easy handy smart wash from you. But the same is not working since received, after that i call your executive then he told for copy of invoice and image of product to whatsup. I have sent both to your whatsup number but when your executive call to us they do not talk properly and told that we cant take back the product and not refund the amount.

They only replace the item but as per your advertisement your give us the return facility of the product.

I am attaching herewith the copy of invoice and hope you will be take action and refund us the amount at your earliest convenience.

+1 photos

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Jun 27, 2019

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

May 23, 2019

Naaptol Online Shopping Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

With regards to your complaint for order no. 58039326 and as per conversation had today, we would like to inform you that hand to hand Refund/ Replacement is not possible.

Further we can assure you that refund/replacement shall be processed within 24 hours of product pick-up confirmation from your address.

If you are agree on above terms, we shall process further.

Your cooperation is highly appreciated.

@Team Naaptol