[Resolved] Naaptol Online Shopping — refund not received

Pritesh Shetty

Address:

95/402, Happy Home Estate, Poonam Sagar Complex, Mira Road East., 401107

I had ordered 18pcs. Kitchenware set on 15th feb 2020 and received defected product. I had taken confirmation before ordering on the refund and was assured that i will get 100% refund to bank account if the product is defective or not liked by me.
Even after continuous followups the executives are saying that product is dispatched but i donot want it, i want my refund to which they say i'll get voucher. This is like cheating your customers.
I need my amount refunded asap to my account.
Registered no. [protected]
Name: vasantha shetty
Order id you can get from your system, very disappointed with your customer service support.

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Mar 31, 2020

Complaint marked as Resolved

Naaptol Online Shopping customer support has been notified about the posted complaint.

Verified Support

Feb 29, 2020

Naaptol Online Shopping Customer Care's response Dear Pritesh,

We regret for the inconvenience caused to you.

With reference to your complaint, we would like to inform you that we have escalated the complaint to our Concerned Department.

Kindly allow 24-48 hours to action further, we do understand the disappointment caused to you due to the delay in resolving the issue.

Request your patience in the interim.

@Team Naaptol