[Resolved] Naaptol Online Shopping — round watch phone , code 6309 | |
Dear sir, I had ordered on phone to Naaptol on dated 13/12/2018 for supplying the subject product ( Round Watch phone - Code No. 6309 Naaptol ) . On 14/12/2018, I had received the said watch but some manufacturing defect is found in the watch as when I had set the time & date in the Watch and it will be changed automatically after receiving the call or message This problem was found since day one, However, I had several emails sent to you as well as to your customer care department. But no positive response received as on date. Now I have to return back to you the subject defected watch under your Return back policy and refund my paid amount including delivery charges urgently. Scanned copies of Bill/Receipt, details of the subject watch for your kind information & necessary action please. Regards Sushil Kumar Kapoor, Retd. Officer, (Government of India.) Mobile Nos. [protected] [protected] [protected] Was this information helpful? | |
Jan 20, 2019 Complaint marked as Resolved Naaptol Online Shopping customer support has been notified about the posted complaint. Verified Support Dec 18, 2018 Naaptol Online Shopping Customer Care's response Dear Customer, We regret for the inconvenience caused to you. With reference to your complaint for Order ID 54226814, we are hereby processing product refund through NEFT. Kindly follow the below mention steps for free pick-up: 1. Please pack the product in travel worthy packaging. 2. Delhivery courier boy will come to pick the product at your door step within 2-3 working days. 3. Note down the Pickup Request Number/Token No/Collection Reference No received from pick-up boy for future reference and Update Dispatch Details to Naaptol after pickup done. It would take 2-3 working days to reach product at our warehouse. Once the product reaches to us, we shall action further. Meanwhile, we would request you to share the Bank A/c details of “SUSHIL KUMAR KAPOOR” at [protected]@naaptol.com earliest so that we can process your refund accordingly. Bank Details Required : 1. Account holder name:- 2. Bank Name:- 3. Account No:- 4. Branch Name:- 5. IFSC Code :- (which will be mentioned in your cheque book). Awaiting your earliest revert and be rest assured of a complete resolution from our end. We deeply value your relationship with Naaptol and are committed for providing the highest level of products & services. @Team Naaptol | |
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