[Resolved]  Naaptol Online Shopping — Solar emergency light

I ordered a solar emergency light. And it is received defective. I tried contacting right away via watsapp. I was told there is some technical issues. So I contacted one more time via whatsapp, the executive was not responsive at that time. I contacted them the third time, they asked why are u contacting very late. And then I was given a contact number. The person was very rude and was telling she can give me only a voucher for half the amount. I ordered for 500+100( delivery charge) . I either want my money back or I want a good working product. But giving half the amount voucher is not acceptable. What am supposed to do with the defective product.

I don't want to accept half the amount voucher for the defective product.because it's a loss for 300 from my end. I would want to return this defective product. I prefer returning the 600 rs to my account..And am not satisfied with the customer service people.They are being rude.
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Aug 12, 2021
Complaint marked as Resolved 
Naaptol Online Shopping customer support has been notified about the posted complaint.
Verified Support
Mar 26, 2021
Naaptol Online Shopping Customer Care's response
Hi,
Apologies from Naaptol!
Our customer care executive will get in touch with you within 24 hours and address your issue with the right resolution which would be up to the mark of your satisfaction.
[protected]@Naaptol
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