[Resolved]  Naaptol — product not received in spite of money transfer

Website:

www.naaptol.com

Date of incident - 24-april-2020
Client name - naaptol
Desc - this is regarding my order no – 66413924 which was raised before lockout. On 04/24, i received a call from courier company (Delhivery) on my order who expected cash on delivery. Due to lockdown and staying in a hotspot area my society is sealed and i am out of cash; hence i told the courier guy that i need alternate option for paying. Courier person was fine to take the payment via paytm however wanted 5% extra. Hence i called naaptol at[protected] to check on alternate option.

I explained the situation to naaptol customer care agent and asked him if there can be alternate way i can make payment since i am out of cash and i am not allowed to step out to atm/bank for cash due to my society being sealed. He said that i should not pay 5% extra to courier person and he will talk to his manager and confirm me back shortly. Later i got a call from naaptol [protected] and said that i can do account transfer. He then shared the account details via whatsapp. The agent kept calling me to check if i had any issue with account transfer and also informed that i will need to wait for 24hr post transfer. Once i share the screen shot of account transfer, he will need to validate with the accounts team and give a go ahead for courier delivery. All this sounded genuine at face value and i transferred the money to kotak mahindra bank a/c no -[protected]; accountant – priya for transfer. I transferred rs999 per request.

Today, upon enquiry to naaptol, i was told by another naaptol agent that account transfer is not allowed. Pls check and clear the issue. Complaint no: 42935180 was submitted today

I need to know how can i get my recover my money.

Also want to ensure that fraudsters are caught so that they can cheat more people.