Nandilath G Mart — microwave oven

Address:

Thrissur, Kerala, 680007

A few months back i had purchased a microwave oven (Samsung make) from nandilath g mart, kuruppam road, thrissur. I paid full money through credit card and they delivered the item on the same day and assured me that the demonstration will be given by the personnel from the company with in the next 48 hrs. When the personnel did not turn up even after 96 hrs (4 days), i contacted the dealer and the personnel came on the 5th day. While opening the package i noticed that the year of manufacturing of the product was shaded using some dark ink on the two places it was printed on the package. I got doubtful and when the item was taken out from the packet, i found that the year of manufacturing is may 2015. The product was manufactured 2 years before. I mentioned this to the personnel who came for demonstration. But he just told that this is normal for them as they purchase in bulk and there is nothing to worry.
On top of the microwave oven there was a dent which was noticed later. I have given complaints regarding these issues to the dealer as well as to m/s samsung with no useful results. The personnel who spoke to me from nandilath was very rude and uncivilized in his behavior.
Later, i found out from many of the customers that this particular dealer sells substandard and damaged products and they don, t have any sales ethics. Many of the tvs and other products purchased from them have failed just after warranty period. I warn all that if you purchase from this dealer you are not sure of any quality and they will cheat you. Beware.