| Address: | Howrah Andul road, Kolkata, West Bengal |
The patient admission was done by morning 7am. We had a date for brachytherapy. Previous day we went to the admission department they just held us with a two papers n didn't explain anything about the separate admission. We thought everything was under the package of brachytherapy. Everything was planned that the therapy will take place. When i got the patient admitted. I was given a general ward bed. When i came up in the third floor the bed n room was very dirty. So i shifted her to a semi private bed. Bed no. 314. When we entered the room it was extremely dirty with all the disposes of the previous patient. We called for the housekeeping n nursing team a lot of time, but none was there to help. After requesting alot they took one hour to clean only the room not the bathroom. The patient had the problem that she can't control her pressure for toilet but she had to becoz of the dirtiness. The bedsheet was stained, the towel given was torn, the clothes given was torn. They didn't help the patient to change, dress n get ready for the patient. It was already her ot time but we were not instructed about the do's n dont. The ot nurse herself was unable to call for any nurse. She was late for the ot. The movable bed had a bedsheet which was used by many n extremely dirty. The nurses was so irresponsible while taking the patient from the ot to the radiology department the door was not opened properly n they shifted the movable bed which got hit by the door resulting in movement of the machine or needles inserted inside her the part of her cancer affected area. For this reason she again had to be shifted to the ot to fix the problem in that case the dose of anaesthesia went away n she had to suffer from a lot of pain. Even after the brachy proceedure was over when we came to shift her to the ward bed no nurse was there to help, we ourselves shifted our mother, there was no side stand where we could hang her injected sline. The radiology dept nurse had to search for it for a long time. Just because of this delay the patient had to suffer. After i complaining the ward manager one male nurse was sent to help us. Even he was shocked that no detail was taken in the morning wen she was admitted. No doubt the doctors team was good. But the hospitality was at its worst state. I hope the matter to be taken in prime concern n not be repeated again. For the hospital my mother is just the patient but for us she is our everything. Was this information helpful? | 
Patient MRN: [protected]
Please let me explain some more findings.
1. Whenever we meet doctor got the same feedback we are monitoring but can't say anything . Same comment from 1st day to last day.
2. We have reported the same to Hospital Super and ask for his release and he told we can release him based on release application.
3. Next day I reached hospital and got the information from MOD that he was released!!!No need to provide application
4. We haven't been informed about his release and not prepare for it. Initially for every incident they use to inform us but surprisingly they haven't informed about his release!!! It is absolutely a harassment and it has been done intentionally.
5. When we try to settle TPA we have to wait 4 hours and every time it has been told (2 times) that there is an issue with claim settlement and we have to wait. At last they provide the release permission after paying Rs 20000. Not sure about it. No detail bill has been given.
6. When we reached HDU to release client they told we have to wait for Doctor’s signature. We have requested them repetitively that patient is 83 years old and we have to travel a long distance but they behave rudely and ask to wait.
7. At 8 PM when we start shouting then they inform doctor left long back.
Is it a hospital? Where everyone provide false statement and treatment is very poor. Doctor has no idea about the nature of illness and always provide same comment “We are monitoring”. After 7 days in hospital they won’t be able to provide when patient can be release. How can I keep faith on him?
Regarding sisters, I really don’t want to comment but their service is also not up to the mark. My father stayed whole day in wet bed (passed urine) and no one is there to change.
Ultimately at 8:30 PM (10th Nov) patient got released without doctor’s consultation. It’s really awful service provide by the hospital. Never seen such an unprofessional, greedy and dishonest management. Planning to convey the same to my HR so that other TCSers should not make same mistake.
Regards
Prasenjit Chowdhury
TATA Consultancy Services