Nareevastra.com — refund of rs. 1,849 from nareevastra.com (online shopping)

Address:	REGISTERED OFFICE : 46,47, 1st Floor, Jay anand ind. soc-2, Dumbhal surat - 395002 Gujarat (INDIA), 560099
Website:	nareevastra.com

Refer: ORDER # NV017874-1, ORDER PLACED on 9/16/2019

I placed the above order (order description mentioned on Nareevastra.com: Impressive Purple Colored Soft Silk Saree - FB3211 / SKU : FB3211). But, they have cheated me by sending a poor quality wrong product.
Immediately, I informed Nareevastra.com about the wrong product sent by them. As advised by Nareevastra.com, I couriered the product back to them (at their registered office address : 46, 47, 1st Floor, Jay anand ind. soc-2, Dumbhal surat - 395002 Gujarat) through Professional courier services and they have confirmed the receipt of the saree returned by me.

I had requested for the refund, but they refused to provide the refund and they have credited the refund in my wallet. Now, without a choice I am forced to buy some unwanted product from their web site. Even if I want to buy something from their web page, they are not allowing me to place any further orders. I am not interested to buy from them after seeing lot of negative reviews about them and also with my bad experience.

Under the above circumstances, I request your intervention to get back my money totaling to Rs. 1, 849 (which includes both-ways courier charges).

Thanking you,
Dr. Sarika