Narendra Modi — our government hospitals (esi jaipur)

I am a citizen of India and have been repeatedly experiencing lack of attention in our country's so called government hospitals. As a citizen of this country I have full right to get full facilities from all the government hospitals but due to the lack of Facilities and Inconvenience we are forced to go to private hospitals.
Recently I went for a checkup in ESI hospital Jaipur with my husband for his diabetes check up.after waiting in a que for 2 hours for our number. When it arrived our so reliable doctor decided to just go leaving rest o[censored]s and the so called reason given was"my child's school van has dropped him in the gali outside our house so I have to go now".
So easy to say such things and dismiss but we also have job but just sitting and waiting for our number to come took an half leave from our respective offices.
If the doctor is not interested in checking after some particular amount of people then the given authorities should also not register us and tell us to wait.
We are also people and are not willing to wait for your family matters
A person should completely perform his duty for which he is assigned and being paid.
I think this is a very important issue and should be taken care of.