National Board Of Examination — regarding withheld result

I dr. Monika shukla, roll no:[protected] appeared for neet pg examination, is eligible according to new cutoff score but my rank is withheld due to which i am unable to do registration.
I was unaware of emailing mbbs marksheets in february
The marks i filled while filling neet form were correct
Kindly guide me so that i can participate in counselling.