[Resolved]  National Highways Authority Of India [NHAI] — amount deducted for fastag but not credited to fastag wallet

I had purchased fastag through hdfc vide customer id[protected] wallet id [protected] fir vehicle no. Mp20cg8565. On 5th july 2020 i tried to recharge my wallet with 1500- through ubi ebanking. My account was debited with 1509.44 for payment to techprocess vide reference id[protected] but the amount was not credited to my wallet. After around 2 hours i again tried to recharge with 500/- and my account was debited with 509.44 vide reference id[protected] for payment to techprocess but the amount was not credited to my wallet.
On 6th july, 2020, i started from kolkata to jabalpur and i had to cash at every toll plaza inspite of recharge.
I talked to customer care hdfc fastag and they advised me to contact ubi and expressed their inability to do anything. I contacted ubi and they said that they have made the payment and question of stopping payment does not arise.

Please look into the matter and arrange for refund of rs.2000/- plus charges paid by me or credit the same to fastag wallet.

I solicit your co-operation.

Abhijit c. Thakur
Mobile: [protected], [protected]
Email: [protected]
+1 photos
Was this information helpful?
No (0)
Yes (0)
Jul 27, 2020
Complaint marked as Resolved 
I lodged complaint with UBI as well as HDFC Fastag. The amount debited to my account with UBI has been refunded by crediting to my account.
Jul 26, 2020
Updated by Abhijit2306
It is more than 10 days but the dispute has not been resolved. Amount debited on 05.07.2020 has neither been refunded nor credited to my Fastag wallet till date. Please expedite.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    National Highways Authority of India [NHAI]
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    National Highways Authority of India [NHAI] Phone
    +91 11 2507 4100
    +91 11 2507 4200
    National Highways Authority of India [NHAI] Address
    G 5&6, Sector-10, Dwarka, New Delhi, Delhi, India - 110 075
    View Full Information