National Highways Authority Of India [NHAI] — Application for Closing ICICI Fastag Account

Address:

#20, Ahimsa, Hukkerikar Nagar, Shettar Colony

Dear Sir,

FYI

After failing to get any resolution from ICICI customer care after trying for a month I decided to close my ICICI fastag account and have submitted the copy. Below I have provided the details.

a. Incorrect vehicle number. I am not sure which vehicle number has been included in my fastag. It's not my vehicle number nor chassis or engine number. They keep asking if I have provided incorrect details while applying for fastag. I agree that 1 or 2 characters might go wrong while typing but not the entire vehicle number.

b. Unable to receive SMS from
https://fastaglogin.icicibank.com/CUSTLOGIN/Default.aspx
No matter how many times I had requested OTP I have not received any. Even after updating my alternate number (my cousin number), still not able to receive OTP via SMS

c. Have not received any mail or SMS or follow-up from customer care after registering the complaint. How should I know whether they have raised the complaint and whether the issue has been resolved or not?

d. After trying to reach customer care multiple times on different occasions (different dates) it seems they have blocked my number. These days, first it gets connected and requests me to wait for a given period and then a dead call i.e. it completely goes silent no matter how long I wait. Whereas if I try from any other number the call gets connected with customer care.