National Highways Authority Of India [NHAI] — as per policy letter issued by nhai staffs not followed by

Address:

Achhuta Basanta, Balichandrapur, Odisha, 754205

Dear sir,
This is manoj das and i currently serving with defence service (Army). As per your policy it is said ti give honour to defence person and free tax on toll but no one following that, if we say to them, they answered that ki they have not got the latest policy letter. Now i am at my duty station and i left my family at home. During journey to balichandrapur to cuttack medical by taxi no od02af6926 on nh16 at manguli toll plaza it charged the toll tax to my family (Mother & wife) of rs 175, whenever it is clearly mentioned in your policy letter no toll tax to be paid by defence personel (Army, air force & navy) and his family on duty or not. But today on 22 jul 2019 my family paid tax for the same, if rule is not followed by, then why the policy letter given.
You are requested to take appropriate action on priority for the above please.