National Highways Authority Of India [NHAI] — booked a fastag online through www.buyfastag.in and paid rs 1990/-

Address:

S Madhavi H.No: 17-1382/K/1, Flat: 417 SVRS Neelaadri complex Reliance Trends Building Sagar Road, Champapet Hyderabad - 500079 TELANGANA contact: 9440581966, 9441426550. Email: [email protected]

Dear team
I booked a fastag online through www.buyfastag.in and paid rs 1990/- on 17.07.2020
I got a email stating that they started processing and i will receive a call from them in a while, i replied on same mail asking the timeline for process, they asked to submit aadhaar, vehicle rc and drivers license which i provided on the same day. After several mail reminders they reverted on 13.08.2020 stating that as per their records fastag courier is un-deliverable however they dispatched the courier again. After several reminders they reverted on 01.09.2020 stating that as per the records idfc sent fastag to my address but courier package was lost somewhere, hence they will make new fastag and courier asap. Again i sent reminders to know the status but no response from them. Mobile contact of customer care which they provided [protected] is out of service.
I called 1033 to check they said no fastag is issued with our vehicle details till now as per the records.

Details as below
Vehicle registration no: ts 07 fh 6633
Owners name : s madhavi
Aadhaar :[protected]
Paid rs 1990/- on 17.07.2020
Contact: [protected], [protected]. Email: [protected]@hotmail.com

Address:
S madhavi
H. No: 17-1382/k/1, flat: 417
Svrs neelaadri complex
Reliance trends building
Sagar road, champapet
Hyderabad - 500079
Telangana
Contact: [protected], [protected].
Email: [protected]@hotmail.com

Please revert with resolution

Thanks
Mohan reddy surusani