National Highways Authority Of India [NHAI] — Charged in cash as well as fastag

Dear sir/madam

Toll member taken cash and as well as deducted in fasttag. I have called multiple times to 1033 for resolution and they do time pass very well. They will give dummy ticket number and they disconnect the call.

Being a customer we expect penaulty from nhai for charging in cash and fasttag like how they charge if we enter into fattag line without fasttag.

I have paid double money when my fasttag wallet went below 100 rs. I paid 80 rs in place of 40rs

I have recorded call with 1033. Please provide your email id so that you will understand the reality.