National Highways Authority Of India [NHAI] — Charged toll charges twice

My car No. DL 6CR 6692 was crossing badarpur sarai toll plaza on 11 november 2020.They told us that our fastag is not working but money got deducted from our fastag and charge money from us too.
Ticket no. Is 75D8D7B2A94088
PAYTM wallet transaction ID- [protected].
Email id [protected]@gmail.com
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    National Highways Authority of India [NHAI] Phone
    +91 11 2507 4100
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    National Highways Authority of India [NHAI] Address
    G 5&6, Sector-10, Dwarka, New Delhi, Delhi, India - 110 075
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