National Highways Authority Of India [NHAI] — complaint amount debited twice from fastag account container terminal road toll plaza

Address:

Ernakulam, Kerala, 682301

I would like to get this issue to your immediate attention. On jan 1, 2020, i traveled from kalamassery to high court junction via container terminal road. Initially rs. 50 was debited from my fastag account for one side journey at 4:30 pm, which is correct.

But exactly after 1 hour at 05:30 pm, again rs 50 was deducted from my fastag account, during this time i was stuck in traffic block at high court junction. This is an unauthorized transaction done by the same container terminal toll plaza. Can you please necessary action to get the rs 50 refunded/credited back to my fastag account.

I hope the fastag was implemented for the benefit of both customer and the nhai. Now it looks like the toll plaza is debiting the amount as per their convenience. Looking forward for quick and positive response.

Please find the attached fastag report from 25 dec to jan 14 for the vehicle # kl-39-l-5134. The issue reported is for the transaction dated 1st jan 2020. The first transaction is genuine, but the second one is not. I need the refund for the same.
The way the toll plaza is cheating people, there should be strict action taken against the toll plaza, so that in future no one else faces this kind of issues while using the national highway roads.

Looking for a quick and favorable response