National Highways Authority Of India [NHAI] — Debra Toll Plaza : Misbehaviour, Abusing language and non co-operation by 2 staff

Address:

S E Railway. 11 Garden Reach Road, Kolkata 700043

Vehicle No. WB02AK9662
Registered Mobile : [protected]
Complaint:
Date of incidence : 04/07/2021
Time : 05.15 PM
Place: DEBRA Toll Plaza near Kharagpur
Travel Direction : From Kharagpur towards Kolkata

SBI Fastag was reflecting a negative balance and so the transaction failed at the terminal. I was not sure and confused as I recharged Rs 1, 000/- on 03/07/2021(One day before) that amount was not credited by SBI-Fastag for their internal error of SBI-Fastag.

At that time, instead of helping me to Re Re-charge from my cell phone, two staff of DEBRA Toll Plaza were Misbehaving, using abusive language and tried to force me to pay the double amount by cash.

As I did not yield to their trick they continued using abusive language and ultimately I protested.
Those two staff need extensive counselling and psychological chek up.

Please do the needful
Vehicle No. WB02AK9662
Registered Mobile : [protected]
Jajneswar Bhunia