National Highways Authority Of India [NHAI] — deduction of toll tax amount from fastag even after having valid monthly pass

Address:

Panipat, Haryana, 132103

Reference: car no hr05w 0044

Fastag id : 34161fa820328ee802aac260 (Idfc bank)

Transaction date: 18.10.2018. 9.08 am and transaction no. [protected]
And
Transaction date: 12.10.2018. 9.10 am and transaction no. [protected]

Rptl toll plaza (Dahar - naultha) panipat - rohtak highway (Haryana)

It is very alarming that second time in a row that rs. 85.00 was deducted on account of toll tax as per above said details. I am having monthly pass for the said toll tax, having validity till 07.11.2018. Proof is attached.

It is practically impossible for a person to keep watch every time that amount has been debited from fastag or monthly pass is utilised.
Becoz refund procedure is also very time consuming.

In a week, this is second time. The person seating on seats at toll plazas should be made responsible for this mistake and action must be taken.

The customer like me is not at fault. Then why we should bother for this mistake.

Kindly look into the matter and issue necessary instructions to refund rs 85.00 +85.00=170.00 immediately.
Please ensure that this should not be repeated in future otherwise i shall be forced to move to concerned agencies for justice.
Thanks
Sorabh
[protected]